Welcome to Fascinara LLC (hereinafter referred to as “we” or “the company”). We are committed to ensuring your satisfaction with our men’s underwear products. If you are not completely satisfied with your purchase, please refer to the following refund and return policy.
Refund Policy Overview
We allow refund requests for unused, unwashed items within 30 days of purchase. All returned items must retain their original tags and packaging for processing.
Return and Exchange Conditions
Return Conditions
Return Timeframe: You must request a return within 30 days of receiving the item. We will not be able to process your refund if it is outside this timeframe.
Item Condition: Returned items must be unused, unwashed, in their original condition, and include all original tags and packaging.
Non-Returnable Items: For hygiene reasons, the following items are not returnable:
Worn underwear
We cannot accept returns on any personalized or customized items unless there is a manufacturing defect.
Exchange Conditions
If you wish to exchange an item (e.g., for a different size or color), please follow the return process and purchase the desired item in a new order.
Return Process
Requesting a Return:
Please first contact customer service through our website or send an email to maxbildner@fascinara.com to submit a return request, specifying the item(s) you wish to return and the reason for the return.
Obtaining Return Authorization:
Upon receiving your request, we will review and confirm your eligibility for a return. If your request meets the policy requirements, we will send you a return authorization email with detailed return instructions.
Returning the Item:
Please send the item(s) to be returned along with the shipping information to the following address: 880 5TH AVE 10D, NEW YORK, NY 10021
Please be sure to include a copy of your return authorization email in the package to expedite processing.
Return Shipping:
Please retain proof of postage for future reference.
Processing Time
Return Processing: Once we receive your returned item(s), we will review them and process your refund request within 5-7 business days.
Refund Method: Refunds will be issued to your original payment method, and you will receive an email notification once the processing is complete. Delay: Please note that your refund may take 3-5 business days to reflect in your account after it has been issued, depending on your bank or payment service provider.
Contact Customer Service
If you encounter any problems or have any other questions during the return or exchange process, please feel to contact our customer service team. We are happy to assist you!
Thank you for choosing Fascinara LLC. We look forward to providing you with excellent products and services!