Welcome to the Fascinara LLC (hereinafter referred to as “we”) website! To better meet your needs and provide quality service, the following are our terms regarding frequently asked questions (“FAQ Terms”). By using our website, you agree to abide by these terms.
- Frequently Asked Questions
We understand that you may have many questions during the shopping process. Our website has an FAQ (Frequently Asked Questions) section covering the most common inquiries, including but not limited to product information, order processing, payment, and returns. For more information, please visit our FAQ page. - Customer Support
If you cannot find the answer you are looking for in the FAQ, please feel free to contact our customer support team through the following methods:
Email: maxbildner@fascinara.com
Phone: (646) 914-5879
Our customer service team will assist you during business hours to ensure your questions are answered promptly. - Order Issues
If you encounter any problems after placing an order, including not receiving order confirmation, payment failure, or unclear order status, please contact us immediately. We will investigate and respond to you as soon as possible to resolve the relevant issues. - Product Issues
If you find any problems with the product after receiving it, or if the product does not match the website description, please contact us within 14 days of receiving the goods. We will provide you with appropriate support and handle returns and exchanges. - Shipping Issues
If your order does not arrive within the expected delivery time during the delivery process, or if the goods you received are damaged, please contact us as soon as possible, providing order information and relevant pictures so that we can verify and take appropriate measures. - Returns and Refunds
If you are not satisfied with your purchase, you can apply for a return within 14 days of receiving the goods. For detailed return policies and procedures, please refer to the return terms on our website. - Privacy and Security
We take your privacy very seriously. If you have any questions or concerns about our privacy policy, please feel free to contact us. Your information will always be protected and used only to provide you with services. - Intellectual Property Issues
If you have any questions about the copyright or intellectual property rights of our website content, please contact us promptly. We will take the protection of all legitimate rights seriously. - Changes to Terms
We reserve the right to change these FAQ Terms at any time. All updates will be posted on our website and will take effect immediately. Please visit this page regularly to stay informed of the latest terms and conditions.
Thank you for choosing Fascinara LLC. We look forward to providing you with the best men’s underwear and service experience!